Terms of service
Last updated: October 28, 2026
1. Who We Are and What These Terms Cover
These Terms of Service (“Terms”) govern your use of alveenshop.com (the “Site”) and your purchases from Alveen (“Alveen,” “we,” “us,” or “our”), 6835 West Buckeye Road, Phoenix, AZ 85043, United States. Our store runs on Shopify. By using the Site or placing an order, you agree to these Terms, our Privacy Policy, Refund & Return Policy, Shipping Policy, and Guarantee & Warranty page. If you do not agree, please do not use the Site.
2. Eligibility
You must be at least 18 years old, or the age of majority where you live, to place an order. If you are younger, a parent or guardian must place the order for you. We sell and ship within the United States only.
3. Orders and Acceptance
When you place an order, you make an offer to buy. We accept it when we ship the items. We may refuse, limit, or cancel any order, for example for suspected fraud, pricing errors, stock problems, or purchase limits per person or household. If we cancel an order you already paid for, we refund you in full.
4. Prices, Payment, and Taxes
Prices are in US dollars and may change at any time before you order. Sales tax is added at checkout where required. You agree to give accurate payment and shipping information and to use only payment methods you are allowed to use. Payments are processed by third-party payment providers. We do not store your full card number.
5. Product Information
We try to show our products as accurately as possible, but colors may look different on your screen, and sizes and measurements may vary slightly. Alveen socks are everyday comfort socks. They are not medical devices, and they are not intended to diagnose, treat, cure, or prevent any condition. If you have a medical condition, talk to your healthcare provider about what is right for you.
6. Shipping, Returns, and Warranty
Shipping, returns, refunds, and our guarantee and warranty are described in our Shipping Policy, Refund & Return Policy, and Guarantee & Warranty page. They are part of these Terms.
7. Promotions and Discount Codes
Promotional offers and codes are subject to the conditions shown with the offer. Unless stated otherwise, they cannot be combined, have no cash value, and may be changed or ended at any time. We may cancel orders that abuse a promotion.
8. Customer Accounts
If you create an account, you are responsible for keeping your login details secure and for all activity under your account. Tell us right away if you think someone used it without permission.
9. Intellectual Property
The Alveen name, logo, designs, text, photos, and other content on the Site belong to Alveen or its licensors and are protected by law. You may not copy, reproduce, modify, distribute, or use them for commercial purposes without our written permission.
10. Reviews and Other Content You Send Us
If you submit a review, photo, or other content, you confirm it is truthful, based on your own experience, and does not violate anyone’s rights. You give us a free, worldwide, non-exclusive license to use, display, edit, and share it in our marketing and on the Site. If we gave you a discount, gift, or other benefit for your review, you must say so. We may remove content that is unlawful, misleading, abusive, or off-topic.
11. Prohibited Uses
You may not use the Site to: break any law; infringe anyone’s rights; send false or misleading information; upload viruses or malicious code; scrape, crawl, or collect data from the Site by automated means; attempt to bypass our security; harass or discriminate against others; or resell our products or content without our permission.
12. Third-Party Links and Tools
The Site may link to third-party websites or use third-party tools. We do not control them and are not responsible for them. Your use is at your own risk and subject to their terms.
13. Disclaimers
The Site and our products are provided “as is” and “as available” to the fullest extent the law allows. We do not promise the Site will be uninterrupted or error-free. Some states do not allow certain disclaimers, so some of this may not apply to you. Nothing in these Terms limits any warranty or right you have under applicable law, including our Limited Lifetime Warranty.
14. Limitation of Liability
To the fullest extent the law allows, Alveen and its owners, employees, and service providers are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the Site or our products. Our total liability for any claim related to an order will not exceed the amount you paid for that order. Some states do not allow these limits, so they may not apply to you.
15. Indemnification
You agree to defend and hold Alveen harmless from claims, losses, and reasonable legal fees caused by your breach of these Terms or your violation of any law or third-party right.
16. Governing Law and Disputes
Governing law. These Terms and any dispute are governed by the laws of the State of Arizona and applicable federal law, without regard to conflict of law rules.
Contact us first. Before starting any formal proceeding, email contact@alveenshop.com with a description of the problem. We will try to resolve it within 30 days.
Binding individual arbitration. If we cannot resolve it, you and Alveen agree to resolve any dispute through final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, instead of in court, except as stated below. The arbitrator applies Arizona law and may award the same relief a court could, but only on an individual basis. Hearings may be held by phone, by video, or in the county where you live. We will pay the filing, administrative, and arbitrator fees as required by the AAA Consumer Arbitration Rules.
Class action waiver. To the fullest extent the law allows, you and Alveen may bring claims only on an individual basis, and not as a plaintiff or class member in any class, collective, or representative action.
Exceptions. Either of us may bring an individual claim in small claims court, and either of us may ask a court to stop infringement of intellectual property.
Opt out. You may opt out of arbitration and the class action waiver within 30 days of first accepting these Terms by emailing contact@alveenshop.com with your name, address, and a clear statement that you opt out.
Courts. For any dispute that is not subject to arbitration, you and Alveen agree to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona.
17. Electronic Communications
By using the Site, you agree that we may communicate with you electronically, and that emails and notices we post satisfy any legal requirement that communications be in writing. Marketing emails are sent only if you subscribe, and you can unsubscribe at any time.
18. California Residents
Under California Civil Code section 1789.3, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs (dca.ca.gov) about complaints.
19. Termination
You may stop using the Site at any time. We may suspend or end your access if you break these Terms. Sections that by their nature should survive (such as intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.
20. Changes to These Terms
We may update these Terms from time to time. The “Last updated” date shows the latest version. Your continued use of the Site after changes means you accept them. Orders you already placed are governed by the Terms in effect when you placed them.
21. General
These Terms, together with the policies they refer to, are the entire agreement between you and Alveen. If a part is found unenforceable, the rest stays in effect. Our failure to enforce a right is not a waiver. You may not assign these Terms without our consent. We may assign them in a business transfer.