Shipping policy

Last updated: October 28, 2026

Where We Ship

We currently ship to addresses in the United States only.

Processing Time

Orders are processed within 1 to 2 business days after payment. We ship Monday to Friday, excluding holidays. Orders placed on weekends or holidays are processed the next business day.

Delivery Time

Estimated delivery is 6 to 9 business days after your order ships. Most orders arrive within 7 to 11 business days of the day you order. Delivery times are estimates and may be affected by carrier delays, weather, or holidays.

Shipping Costs

• Standard shipping: $4.95 for orders under $60
• Free standard shipping: on orders of $60 or more, before taxes

Taxes, where required, are shown at checkout.

Carriers and Tracking

We ship with USPS, UPS, or other trusted carriers, and local delivery partners may handle the final delivery. When your order ships, we email you a tracking number and link. Tracking can take 24 to 72 hours to update after the email.

If We Cannot Ship on Time

If we learn that your order will not ship or arrive within the time we promised, we will email you with the reason and a new estimated date. You can then choose to wait or to cancel and get a full refund, including shipping. If you do not respond to a short delay, we will keep your order and the new date. If we need to delay again, we will ask for your approval before continuing.

Address Accuracy

Please check your shipping address before you place your order. If you spot a mistake, email us right away. If the order has not shipped, we will correct it. If it has shipped to the wrong address because of an error in the information you gave us, we cannot change it, but we will help you work with the carrier. Packages returned to us because of an incorrect address may be reshipped at your cost.

Delivery Location

Most packages are delivered to your mailbox or door. If the carrier considers the location unsafe or inaccessible, the package may be held at a local post office or redelivered.

Lost, Stolen, or Damaged Packages

If your package has not arrived 15 business days after your shipping confirmation email, or it arrives damaged, email us within 30 days of delivery. For a damaged package, include your order number and a photo. We will reship or refund your order.

Contact

Alveen, 6835 West Buckeye Road, Phoenix, AZ 85043, United States
contact@alveenshop.com, Monday to Friday, we reply within 1 business day.