Legal notice

Last updated: October 28, 2026

This Privacy Policy explains how Alveen (“Alveen,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit alveenshop.com (the “Site”), buy from us, contact us, or sign up for our emails.

Alveen, 6835 West Buckeye Road, Phoenix, AZ 85043, United States. Our Site is intended for customers in the United States.

1. Information We Collect

Information you give us

• Identifiers and contact details: name, shipping and billing address, email address.
• Commercial information: the items you order, your order history, and your cart.
• Payment details: payments are handled by our payment providers. We do not see or store your full card number. We receive limited information such as card type, the last four digits, and billing address.
• Communications: messages you send to customer support and reviews you submit.
• Marketing preferences: your email address if you subscribe, and a record of your consent.

Information we collect automatically

• Internet and device activity: IP address, browser and device type, pages and products viewed, items added to your cart, the site you came from, and how you use the Site.
• Approximate location: derived from your IP address.

We collect this with cookies, pixels, tags, and log files.

Information we do not want. We do not intentionally collect sensitive personal information such as health data, government IDs, or precise geolocation. Please do not send us this information.

2. How We Use Your Information

• To process, pack, and ship your orders and send order and delivery updates
• To answer your questions and handle returns, refunds, and warranty claims
• To prevent fraud, abuse, and security incidents
• To send marketing emails, if you signed up
• To show you Alveen ads on other websites and apps
• To understand how our Site is used and improve our products and services
• To comply with legal obligations and enforce our terms

3. Who We Disclose Information To

We disclose personal information to service providers that help us run our business, and only the information they need:

• Shopify, which hosts our store and checkout
• Payment providers, which process your payment
• Shipping and fulfillment partners, which pack and deliver your orders
• Email providers, which send our emails
• Customer support and review tools, which help us answer you and collect reviews
• Analytics and advertising partners, such as Google, Meta, and TikTok
• Professional advisors, such as lawyers, accountants, and insurers
• Authorities, when the law requires it or to protect our rights, customers, or business
• A buyer, if Alveen is merged, sold, or reorganized, in which case your information may transfer under this policy

We do not sell personal information for money.

Categories disclosed in the past 12 months

4. Cookies, Pixels, and Targeted Advertising

We use cookies and similar tools to remember your cart, measure how our Site performs, and show you relevant ads. Some cookies last only for your visit, others stay until you delete them.

Under some state laws, using advertising cookies and pixels can count as a “sale” or “sharing” of personal information for cross-context behavioral advertising. You can opt out in these ways:

• Use the “Your Privacy Choices” link in the footer of our Site or our cookie banner.
• Turn on Global Privacy Control (GPC) in your browser. We treat it as a valid opt-out request for the browser or device you use.
• Manage ads directly with Google (myadcenter.google.com), Meta (facebook.com/adpreferences), and the Digital Advertising Alliance (optout.aboutads.info).

Opt-out confirmation. When you opt out, including through GPC, we confirm it on our Site, for example with a message that says “Opt-Out Request Honored” or by showing your opt-out as active in your privacy settings. Opting out takes no more steps than opting in.

Do Not Track. Our Site does not respond to browser “Do Not Track” signals, but we do honor GPC signals as described above.

5. Email Marketing

If you subscribe to our emails, you can unsubscribe at any time using the link at the bottom of each email. Unsubscribing from marketing does not stop order and shipping emails. If we offer a discount for joining our email list, that is a financial incentive. You can withdraw from it at any time by unsubscribing, and the value of your data to us is no greater than the value of the discount.

We do not currently send marketing text messages. If we start, we will ask for your separate consent and update this policy.

6. Your Privacy Rights

If you live in California or in another state with a consumer privacy law (including Colorado, Connecticut, Virginia, Texas, Oregon, and others), you may have the right to:

• Know and access the personal information we collect, use, and disclose about you
• Correct inaccurate personal information
• Delete your personal information, with some legal exceptions
• Opt out of the sale or sharing of your personal information and of targeted advertising
• Limit the use of sensitive personal information (we do not intentionally collect it)
• Not be discriminated against for using your rights

How to make a request. We operate online only. Email us at contact@alveenshop.com with the subject “Privacy Request,” or use the “Your Privacy Choices” link in our footer. We may need to verify your identity by matching information you give us with what we have on file. You may use an authorized agent, and we may ask for written proof of their authority.

Timing. We respond within 45 days. If we need more time, we may extend this once by up to 45 more days and we will tell you why.

Appeal. If we deny your request, you may appeal by replying to our response or emailing contact@alveenshop.com with the subject “Privacy Appeal.” If you are not satisfied with our answer, you can contact your state attorney general.

7. Additional Information for California Residents

The categories of personal information we collected, the categories we disclosed to service providers, and the categories we shared for cross-context behavioral advertising in the past 12 months are listed in Sections 1 and 3. We do not knowingly sell or share the personal information of consumers under 16.

Shine the Light. California residents may ask once a year for a list of the personal information we disclosed to third parties for their own direct marketing purposes. We do not disclose personal information for that purpose.

8. How Long We Keep Your Information

• Order records: as long as needed for your order, returns, warranty, and tax and accounting rules
• Marketing data: until you unsubscribe or ask us to delete it
• Consent records: as long as needed to prove your consent
• Support messages: as long as needed to help you and keep accurate records

After that, we delete or anonymize the information.

9. Security

We use reasonable technical and organizational safeguards to protect your information. No website or system is completely secure, so we cannot guarantee absolute security.

10. Children

Our Site is not meant for children under 16, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

11. Where Your Information Is Processed

We are based in the United States. Some of our service providers may process information in other countries. When information moves across borders, we take reasonable steps to protect it.

12. Third-Party Links

Our Site may link to other websites. We are not responsible for their privacy practices. Please read their policies.

13. Accessibility and Changes

If you need this policy in another format, email us. We may update this policy from time to time. When we do, we change the “Last updated” date at the top of this page. If a change is material, we will give additional notice.

14. Contact Us

Email: contact@alveenshop.com
Mail: Alveen, 6835 West Buckeye Road, Phoenix, AZ 85043, United States