Refund policy
Last updated: October 28, 2026
Our 100-Day Guarantee
Try your Alveen socks for 100 days from the day your order is delivered. If you are not happy for any reason, email us within those 100 days and we will refund the price you paid for the items. You do not need to send them back. Keep them or give them away.
How to Request a Refund
Email contact@alveenshop.com with your order number. A reason is welcome but not required. We reply within 1 business day, Monday to Friday.
Refund Timing
Approved refunds go back to your original payment method. We issue the refund within 3 business days of approval. Your bank or card provider may take 5 to 10 more business days to show it.
The refund covers the price of the items. Original shipping fees are not refunded, unless your order arrived damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If something is wrong with your order, email us within 30 days of delivery with your order number and a photo. We will send a free replacement or give a full refund, including shipping, whichever you prefer.
Exchanges
Wrong size? Email us and we will send the right size at no cost, or refund you under our 100-Day Guarantee.
Order Changes and Cancellations
Email us as soon as possible. If your order has not shipped yet, we will cancel it or change it and refund you in full. Once an order has shipped, you can still use the 100-Day Guarantee after it arrives.
Lost Packages
If your package has not arrived 15 business days after your shipping confirmation email, contact us. We will investigate with the carrier and either reship your order or refund you in full.
Fair Use
This guarantee is for real customers. We may decline or limit refunds in cases of fraud, abuse, or repeated misuse of the guarantee.
After 100 Days
Your socks are still covered by our Limited Lifetime Warranty. See our Guarantee & Warranty page.